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Timerack is looking for a Customer Onboarding Specialist. The Onboarding Specialist is a new and critical role at Timerack, as it will sit at the crossroads of user experience, growth, and product. As we continue to evolve and enhance the product, we want our customers and users to go end to end on the platform; from lead, to order, to pay. For this to happen, we need onboarding specialists to introduce prospects to our technology, train them on how to utilize it, identify gaps in the process and provide a tight feedback loop to Growth leadership.
RESPONSIBILITIES
- Act as the main point of contact and product expert during your customers first 30-90 days
- Engage with during their prospecting journey to drive product adoption
- Onboard and educate clients on Timerack’s platform
- Ensure customers set their portal up in the most efficient way possible
- Identify gaps in the experience that causes confusion or prevents the user from moving forward
- Help develop and implement industry leading onboarding processes that delight new customers
- Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
REQUIREMENTS
- 2+ years of customer-facing experience, preferably at a SaaS company
- Track record for building and nurturing relationships with multiple stakeholders and customers
- Thoughtful verbal and written communication through a variety of channels
- Passion for technology and driving product improvements
- Experience working in CRM tools, experience with Salesforce a plus
WHAT SUCCESS LOOKS LIKE
- Ability to work in a very fast paced, ever changing environment
- Strong communication skills, both written and verbal
- Work from a place of empathy and patience, both internally and externally
- Must be coachable, willing to learn, and grow
- Strong collaboration and cooperation skills
- Confident and comfortable to share ideas and perspectives up stream